Shipping & delivery policy

Processing

Orders are processed on business days. In-stock appliances leave our Coventry warehouse within one to two business days. If an item is delayed we contact you with a revised date before charging shipping.

Delivery options and rates

• Standard curbside — 5-8 business days. Free on orders over $499, otherwise $49.
• Threshold delivery — 3-5 business days, $79. The appliance is brought inside your first doorway.
• White glove install — 2-4 business days, $199. Includes positioning, hookup, level and test, plus haul-away of one old unit where local rules allow.

Service area

We ship to the 48 contiguous states. Alaska, Hawaii and US territories are quoted individually. We do not ship appliances internationally.

Scheduling

Our dispatcher calls or texts to confirm a four-hour window. Someone 18 or older must be present to accept the delivery. Two missed appointments may incur a $75 redelivery fee.

Site readiness

Please clear the path, confirm doorway and stair clearance and have water, gas or electrical connections ready to code. Installers cannot alter cabinetry, plumbing or wiring.

Inspection on arrival

Inspect the carton and appliance before signing. Note any damage on the delivery receipt and report it to info@trivoxenterprises.com or +1 (860) 397-1250 within 48 hours so we can replace the unit at no cost.

Title and risk

Title and risk of loss pass to you on delivery. Questions about a shipment can be sent to Trivox Enterprises LLC, 50 Murray St, Coventry, RI 02816.