Returns & refund policy

Return window

Unused appliances in original packaging with all accessories may be returned within 30 days of delivery. Start a return by emailing info@trivoxenterprises.com or calling +1 (860) 397-1250 for a return authorisation number.

Condition and fees

• Unopened and unused: full refund of the purchase price
• Opened but uninstalled: subject to a 15% restocking fee
• Installed or used appliances: handled as a warranty service claim, not a return
• Return transport for large appliances is $99 unless the item was damaged or defective

Damaged or defective on arrival

Report visible damage on the delivery receipt and notify us within 48 hours. We arrange pickup and a replacement or full refund at no cost to you, including transport.

Non-returnable items

• Special-order and custom-configured appliances
• Clearance or as-is floor models marked final sale
• Filters, cleaning consumables and opened accessories

Cancellations

Orders can be cancelled at no charge until they are loaded for delivery. After dispatch, standard return terms and transport fees apply.

Refund timing

Approved refunds are issued to the original payment method within 5-7 business days of the returned appliance arriving and passing inspection at 50 Murray St, Coventry, RI 02816. Shipping charges are refunded only when the return results from our error or a defect.

Exchanges

Prefer a different model? We can apply the credit to a replacement and arrange a single combined delivery where scheduling allows.