Privacy policy

Last updated: January 2026

Information we collect

• Contact details you provide: name, email, phone and delivery or billing address
• Order information: items purchased, delivery preferences and service history
• Payment confirmation from our payment processor — we never store full card numbers
• Technical data: device type, browser and pages viewed, collected through cookies

How we use it

• To process, deliver, install and service your order
• To answer enquiries and provide warranty support
• To detect fraud and meet accounting and tax obligations
• To send order updates, and marketing email only where you have opted in

Sharing

We share only what is needed with delivery carriers and installers, payment processors, manufacturers handling warranty claims, and professional advisers. We do not sell your personal information.

Retention

Order records are kept for seven years to satisfy tax and warranty requirements. Marketing preferences are kept until you withdraw them.

Your rights

You can request access to, correction of or deletion of your personal information, object to marketing, or ask for a copy in a portable format. Email info@trivoxenterprises.com or write to Trivox Enterprises LLC, 50 Murray St, Coventry, RI 02816. We verify the request and respond within 45 days.

Security

Data is transmitted over encrypted connections and access is limited to staff who need it to fulfil your order. No online transmission is completely secure, so please contact us immediately if you suspect a problem with your account.

Children

Our store is intended for adults. We do not knowingly collect information from anyone under 16.

Changes

Material changes to this policy will be posted on this page with a new effective date. Questions can go to +1 (860) 397-1250.